Delivery and Returns
*Delivery, Shipping & Handling*
When we provide the products. Any delivery date shown on our website is an estimated date only. Delivery dates are not guaranteed and should not be treated as such. If you selected a delivery option for which we provided a guaranteed delivery date and we do not make a delivery attempt by the guaranteed delivery date shown on the checkout page at the time of purchase, you are entitled to a refund of any delivery fees. You will not be eligible for a refund if your selected payment method was not successfully charged, the delivery address was changed after the order is placed or the order is dispatched directly by one of our suppliers.
Where we will deliver the products. If payment is made by a credit or debit card, we reserve the right to only deliver to the statement/billing address of the cardholder and not to any alternative address. If you choose to pay by PayPal, we reserve the right to refuse to deliver to an address that has not been confirmed by PayPal as valid and correct. This is to minimise our exposure to fraud.
Within mainland UK, we will normally deliver goods within 1-2 working days of dispatch. Scottish Highlands, Islands and Northern Ireland will take an extra 1-2 days. Deliveries to Europe can take up to 5 working days.
Your order may arrive in more than one delivery.
We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
If there is no one to accept the order on the scheduled delivery date the goods may be returned to our warehouse and we reserve the right to charge you an additional re-delivery charge.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery and ourselves within a reasonable time.
If the goods are lost or damaged in transit, please let us know promptly.
Sometimes, for reasons beyond our control our courier may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.
If you have changed your mind about the product. You may be able to get a refund if you are within the 14-day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of the product. Please note that the right to change your mind does not apply to all products. Please note that due to their bespoke nature, the right to change your mind does not apply to bespoke systems or downloadable software.
You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
You may properly examine the goods for 14 days as you would do had you visited a showroom, however you may not return any goods that have been used unless they are faulty, If we test a returned item and it is found not to be faulty, we will return the item to you at your cost and no refund will be given.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will refuse the refund and the product will be returned at the cost of the customer, alternatively we will charge you for the reduction in value, either solution will be decided at the discretion of management at the time of the matter.
Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
Please note that the right to change your mind also does not apply to products that are specially made to your specification. As such, you do not have the right to change your mind if you have used our customisation options to customise your device system by selecting particular components.