The refurbished equipment that we sell is covered by our warranty, the duration of the warranty will depend on the unit you have purchased and any options you have added. Standard Warranty is for 12 months from the date of successful delivery.
The warranty covers the hardware of the unit and does not include software or consumables such as ink or batteries. The warranty does not cover any problems which arise through misuse or accidental damage. All devices leave us with a warranty protection sticker usually out of sight, if this is removed during the warranty period without prior consent, the warranty is VOID.
If you have a problem please contact us as soon as possible with your order number (or the email address you used to order if you can’t find it) and/or the Serial Number of the unit (found on the underside of laptops and on the side of PCs). We are able to resolve many problems over the phone, or by remotely accessing your computer, please just contact us on 01609 897170 or via email on [email protected]
In some cases where original manufacturer’s warranty exists it may be resolvable with them, we will of course assist you with any information you may require and will contact them on your behalf.
In the first fourteen days (Dead on Arrival DOA period) we will collect the unit from you via courier. After this period the cost of returning any item will fall to the buyer. If you are not able to send it back yourself we offer a collection service for £12 (which is the cost of the collection service from our courier). In all cases you must ensure that your unit is packaged safely, if the unit is not packaged safely and becomes damaged during transit, we will not cover the costs of repair.
All units will be returned to you free of charge.
If you have any questions during the time your device is with us please call or email and we will happily update you.
In the event we are not able to repair any fault we will replace your machine with the same or higher specification.
Please note, replacement orders will carry on from the original existing warranty. The warranty does not renew with replacement orders.
In addition to warranties purchased with your device, all devices that we supply via our website are warranted free from defects for the warranty period stated on each product from the date of supply. This warranty does not affect your statutory rights.
This warranty does not apply to any defect caused by fair wear and tear, wilful damage, overclocking, accident, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us (e.g. in an unventilated / hot or dusty environment), failure to follow our instructions, or any alteration/repair carried out without our approval.
All LCD/LED panels should be considered as class 2, which comply with ISO ISO-9241-302, 303, 305, 307:2008 pixel defects, unless stated otherwise. Dead pixels on LCD/LED panels are covered under the manufacturers’ warranty terms and conditions, we do not cover dead pixels under our warranty. We cannot guarantee that you will receive a replacement screen should your screen develop any dead pixels.
We cannot be held responsible for any loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that we will need to format or replace drives when returned under warranty, regardless of any correspondence stating otherwise.
We allow you to open your case and install your own components without voiding your warranty, providing the following conditions are followed:
•Authorisation for upgrades must be requested by writing to us with your order number and upgrade details
•If the actions of the person installing the components cause damage to the computer, the warranty will be void;
•If you install components that are not purchased from us and they cause problems with your computer, the warranty will be void;
•If you install components that are not purchased from us we will in no way support you in installing them or with any problems you have relating to the components you have installed.
•We will support you in installing components purchased from us.
Taking your PC to a 3rd party for the purpose of diagnosing/repairing a fault or upgrading may VOID all warranties on the order. In addition, any costs incurred will not be covered by us. If you have any problems with your order you must contact us for advice and if necessary obtain an RMA number to return the PC to us through the specified returns procedure.
In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third-party software that was installed by you.